I just wanted to send a short email with feedback on my experience buying my first boat;
I told my wife last week, “I am thinking about buying a boat.” I expected her to say, “Don’t do that!” but instead she said, “You should. It would be fun.” We decided to go to Fishtales have lunch and then go over to your dealership to inquire about boat ownership and how it works. I sure didn’t expect to buy a boat Saturday! I am a novice and just wanted to start the learning process.
I put my head in the door and Scott was talking with another customer, maybe an employee but he immediately greeted us with a smile and said, “I will be right with you!”. Scott came out and asked how he could help? He was never “salesy”, he was direct, honest and to the point. He asked questions before he made statements, didn’t seem like a desperate salesman, was extremely professional, knew his stuff and before I knew it he let me buy a boat!
“People hate to be sold but love to buy.” Jeffrey Gitomer
My wife is so excited, the boat is in my monthly budget which includes insurance, slip and maintenance. I bought a much nicer boat than I expected and to my surprise when I posted it on Facebook a good friend of mine and lifetime boater replied with a picture saying he just bought the same boat! Scott made me look like an experienced buyer. I felt like I was dealing with a consultant looking out for my interest, guiding me with information to make a good decision.
I am an owner in a sales and management company, have published a sales book, taught 1000’s of sales people, bought many things over the years such as houses, cars etc. I have had some good experiences and some not so good. I used Scott and my experience in my sales meeting Monday on how a professional sales rep can use questions, knowledge and a no pressure style to close the deal on the spot by letting someone buy and not “selling” them something.
You guys are a class act and I appreciate you and look forward to picking up my boat tomorrow! Scott, I hope you had a great birthday and I will see you tomorrow…